Effective Date: [09-2025]

Vince Violins (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our store, use our website, or participate in our rental and service programs.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, billing/shipping address, payment details (processed securely by third-party providers).

  • Rental & Service Information: Instrument size, rental history, service/repair requests, teacher recommendations.

  • Website & Online Forms: Information submitted through contact forms, appointment bookings, or account creation.

  • Usage Data: Browser type, device type, IP address, and general website analytics.

2. How We Use Your Information

We use your information to:

  • Process orders, rentals, and service requests.

  • Manage your rental account, including billing and rental credit.

  • Communicate with you about appointments, rentals, repairs, or promotional offers (with your consent).

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or trade your personal information. We may share limited information with:

  • Service Providers: Payment processors, shipping carriers, scheduling platforms, and POS/rental management software.

  • Legal Compliance: When required by law, regulation, or court order.

4. Data Protection & Security

  • We use SSL encryption on our website for secure transactions.

  • Payment data is processed through trusted third-party providers (we do not store full credit card numbers).

  • Customer records are stored securely and accessible only to authorized staff.

5. Your Choices

  • You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

  • You may request access, correction, or deletion of your personal information by contacting us at vinceviolins@gmail.com.

  • Rental and purchase records may be retained as required by law and for business operations.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve functionality and understand visitor activity. You may disable cookies in your browser settings, but some features may not work properly.

7. Children’s Privacy

Our services are intended for students and families, but we do not knowingly collect personal information from children under 13 without parental consent.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Vince Violins
420 Main St #B
Gaithersburg, MD 20878
📞 (301) 799-8813
📧 vinceviolins@gmail.com

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